Refund policy

Return and Refund Policy

We want you to be happy with what arrives. If you are not, here is exactly what happens.

Checking your order before you pay

All our orders are cash on delivery. You are welcome to open the parcel and look at the product in front of the courier before you pay. If it is damaged, leaking, or not what you ordered, hand it straight back and pay nothing.

Returns within 7 days

If you have already paid and want to return something, contact us within 7 days of delivery. We will accept returns on items that are unused, unopened, and in their original packaging.

For hygiene reasons we cannot accept returns on roll-ons or oils once the seal has been broken, unless the product is faulty.

How to start a return

Message us on WhatsApp or email with your order number and a photograph of the item. We will confirm within 24 hours and arrange collection.

Refunds

Once we receive the item and check it, we will refund you within 7 working days by bank transfer or Easypaisa, whichever you prefer. Delivery charges are not refunded unless the item was faulty or we sent the wrong thing.

Damaged or wrong items

If your order arrives damaged or incorrect, tell us within 48 hours with a photograph. We will replace it at our cost, or refund you in full. No return needed for a damaged item.

Cancellations

You can cancel any order before it is dispatched. Once the courier has collected it, treat it as a return.

Questions

Message us. We answer every message ourselves.